Find answers fast or get in touch with our team.
For order issues, returns, or general enquiries. We reply within 1 business day.
[email protected]Available Monday – Friday, 9 am – 5 pm EST. Fastest way to get help.
Missing item? Damaged disc? Log in to your account and open a request directly from your order history.
View My Orders →Standard shipping takes 5–8 business days within the US. Expedited options are available at checkout. All orders include a tracking number sent to your email once shipped.
Orders can be cancelled or modified within 1 hour of placement. After that, the order enters fulfilment and cannot be changed. Contact support as soon as possible.
We accept returns within 30 days for unopened items in original condition. Damaged or defective items can be returned or reshipped at no cost to you regardless of when they were received.
Currently we ship within the United States only. International shipping is on our roadmap — sign up for updates to be notified when it launches.
FP Reserve lets you pre-order upcoming limited physical editions before they sell out. You are charged at the time of order and notified by email when your copy ships.